Question 1

What is LUNEST?

Accepted Answer

LUNEST is Nigeria's leading agent-free home rental platform. It connects verified guests with verified landlords, enabling online booking of homes across Lagos, Abuja, Port Harcourt, and other Nigerian cities — by night, month, or year — with no real estate agent needed.

Question 2

Is LUNEST an alternative to Airbnb in Nigeria?

Accepted Answer

Yes. LUNEST is a Nigerian-built alternative to Airbnb and similar platforms, designed specifically for the Nigerian rental market. It supports short-let (nightly), monthly, and annual rentals with secure NGN payments, KYC verification, and a landlord dashboard.

Question 3

How do I find short-let apartments in Lagos or Abuja on LUNEST?

Accepted Answer

Visit home.lunest.app and search for available properties in Lagos, Abuja, or your preferred city. All listings are verified and can be booked online without a real estate agent.

Question 4

How do I join the LUNEST waitlist?

Accepted Answer

Visit lunest.app and click 'Join the Waitlist'. Fill in your details to get early access, exclusive launch offers, and priority booking benefits.

Question 5

Is LUNEST free for landlords?

Accepted Answer

Early access landlords enjoy free listing setup and a visibility boost. The platform is designed to be fair and transparent for both hosts and guests.

Question 6

How does LUNEST protect landlords from bad tenants?

Accepted Answer

All guests on LUNEST must complete KYC (identity verification) before booking. The platform also provides caution fee management, secure escrow payments, and a real review system — so landlords always know who is booking their property.

Question 7

What cities does LUNEST operate in?

Accepted Answer

LUNEST is available across Nigeria, with a focus on Lagos, Abuja, Port Harcourt, Kano, and Ibadan — with more cities being added at launch.

Question 8

How does LUNEST process payments?

Accepted Answer

All payments on LUNEST are processed securely through our automated in-app digital wallet and escrow system. When a guest pays for a booking, the rent and caution deposit are held safely in escrow and only disbursed to the host after successful check-in and property inspection, protecting both guests and hosts from payment fraud.

Question 9

What are the platform app charges and fees?

Accepted Answer

LUNEST operates on 100% transparent pricing with zero hidden fees. Guests pay the stated rent, property service charge, and a nominal platform app fee (5% + 7.5% VAT on the fee) which covers secure payment processing, identity verification, and 24/7 dispute resolution. There are strictly no agent commissions, inspection charges, or agreement fees.

Question 10

What is the cancellation and refund policy on LUNEST?

Accepted Answer

Bookings on LUNEST can be cancelled directly within the app based on the property host's cancellation policy (Flexible, Moderate, or Strict). Any eligible refund—including caution fees and refundable rent—is automatically calculated and credited back to your LUNEST in-app wallet immediately upon cancellation.